Policies

Shipping Policy

Shipping Locations:

We ship our products worldwide. However, please note that shipping times and costs may vary depending on your location.

Processing Time:

Orders are typically processed within 1-3 business days. You will receive a confirmation email once your order has been shipped.

Shipping Methods:

We offer standard and expedited shipping options. Shipping costs are calculated at checkout based on the weight of your order and your delivery location.

Estimated Delivery Time:

- Standard Shipping: 5-10 business days

- Expedited Shipping: 2-5 business days

Tracking:

Once your order has been shipped, you will receive a tracking number via email to monitor your package's journey.

Return Policy

Return Eligibility:

We accept returns within 30 days of purchase. To be eligible for a return, items must be unused and in the same condition that you received them. They must also be in the original packaging.

Non-Returnable Items:

- Custom orders

- Items marked as final sale

- Gift cards

Return Process:

1. Contact us at [your email address] to initiate the return process.

2. Once your return is approved, you will receive instructions on how to send the item back to us.

3. Upon receipt and inspection of the returned item, we will process your refund.

Refunds:

Refunds will be issued to the original payment method within 7-10 business days of receiving the returned item. Please note that shipping costs are non-refundable.

Exchanges:

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at faulknrocks@gmail.com.

Information Collection:

We collect personal information such as your name, email address, mailing address, and payment details when you make a purchase, sign up for our newsletter, or contact us.

Information Use

The information we collect is used to:

- Process and fulfill your orders

- Communicate with you about your orders and our products

- Improve our website and customer service

Information Protection:

We implement a variety of security measures to protect your personal information. Your payment information is encrypted and processed securely.

Third-Party Disclosure:

We do not sell, trade, or otherwise transfer your personal information to outside parties except for trusted third parties who assist us in operating our website, conducting our business, or servicing you, provided that those parties agree to keep this information confidential.

Cookies:

We use cookies to enhance your browsing experience. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information.

Changes to Policies:

We reserve the right to update our policies at any time. Any changes will be posted on this page, and significant changes will be communicated to you via email or a notice on our website.

If you have any questions about our policies, please contact us at faulknrocks@gmail.com.

Page updated

Google Sites

Report abuse